HR Business Partner — Commercial Departments

Responsibilities

• Serve as the dedicated HR business partner for the commercial departments (Sales, Marketing, Revenue, and Events) of a CDMX five-star hotel or hotel group: provide HR strategic support to the department heads in these functions, including talent acquisition, performance management, succession planning, and the organizational development that supports commercial growth
• Manage executive and professional-level recruitment for the CDMX commercial hotel functions: the Director of Sales, Revenue Manager, and Marketing Director roles in CDMX hotels are recruited from a competitive talent pool — the HR business partner manages the search process with the specificity, confidentiality, and quality that senior recruitment requires
• Coordinate the commercial team's annual performance and compensation review: align the sales team's variable compensation structure with the LFT compliance requirements (commissions as integral salary components, proportional aguinaldo calculation, and the PTU obligation on commission income)
• Manage the commercial team's professional development budget: the CDMX commercial hotel invests in professional training (revenue management certifications, CRM training, leadership programs) — the HR business partner manages the training budget allocation, provider selection, and ROI tracking for the commercial team
• Handle complex employee relations cases in the commercial departments: the commercial hotel team includes employees with significant variable compensation and complex employment terms — the HR business partner manages any labor relations issues with the legal precision and professional discretion that these roles require
• Develop and implement retention strategies for high-performing commercial talent in the competitive CDMX hotel market

Requirements

• HR business partner or senior HR generalist experience; commercial team HR support preferred
• Executive and professional recruitment competency
• Variable compensation LFT compliance management
• English and Spanish bilingual — CDMX commercial hotel teams are bilingual
• CDMX professional labor market knowledge

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport subsidy MXN 650/month
• Staff meals
• Fixed monthly salary
• Career development toward HR Director in the CDMX commercial hospitality sector

Work environment

HR business partner for commercial departments at a CDMX five-star hotel. Senior recruitment, commercial team performance management, and HR strategy support for the hotel's revenue-generating functions.

About the role

The CDMX HR business partner who sits with the Director of Sales in October for the annual commercial team review — who brings the performance data, the compensation benchmarking against the CDMX competitive hotel set, and the analysis showing that the two highest-performing sales managers are being approached by a competitor at MXN 8,000/month above their current salary — who leaves the meeting with approval for a targeted retention adjustment for those two individuals — has done the intelligence gathering and the advocacy work that keeps the hotel's two highest-producing commercial team members in place for the following year. The competitor didn't poach them. The HR business partner saw it coming and moved first.