HR Director

Responsibilities

• Lead the complete HR strategy and operations for a CDMX five-star hotel or hotel group: manage an HR team of 5–15 professionals, own the annual HR budget, and report to the General Manager or Group CEO on all people management strategy and performance
• Design and execute the hotel's employer brand in the CDMX labor market: build the CDMX five-star hotel's reputation as an employer of choice through Glassdoor management, university partnerships, the CEMEFI (social responsibility) workplace certification, and the NOM-035 psychosocial risk management program
• Manage the complete LFT and IMSS compliance program at the organizational leadership level: serve as the primary contact with STPS, IMSS, Infonavit, and Fonacot for the organization; lead the response to any labor inspection; and manage any JFCA (Junta Federal de Conciliación y Arbitraje) labor dispute with the property's legal team
• Develop and implement the succession planning program for the hotel or hotel group: identify and develop the management pipeline at each property, manage the talent development programs that build internal candidates for key roles, and coordinate with the General Manager on organizational design
• Lead the NOM-035 psychosocial risk management program: CDMX's NOM-035 compliance requirement is enforced actively — the HR Director develops and implements the organization's psychosocial risk assessment, action plans, and documentation in full compliance
• Partner with the General Manager and ownership on organizational strategy, compensation benchmarking, and the people management investments that enable commercial performance

Requirements

• HR Director or Senior HR Manager experience at a five-star hotel or comparable organization
• Full LFT mastery at organizational leadership level
• NOM-035, STPS, and JFCA compliance management
• Team leadership and HR strategy
• English and Spanish bilingual; SHRM-SCP, AMEDIRH, or equivalent certification preferred

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport subsidy MXN 700/month
• Staff meals
• Annual people metrics performance bonus
• Career advancement to VP Human Resources and Corporate HR Director

Work environment

HR Director at a CDMX five-star hotel or hotel group. Full people strategy leadership, IMSS and labor law compliance at organizational level, NOM-035 management, and succession planning in Mexico City's most complex and professionally demanding hospitality HR environment.

About the role

The CDMX HR Director who presents the annual people strategy to the Board — who shows staff turnover at 28% against the industry benchmark of 45%, NOM-035 compliance audit passed with zero observations, and succession readiness for 85% of key management positions — who then presents the business case for the employer-of-choice investment program for the following year — is doing HR leadership in its complete commercial form. The Board that understands the revenue cost of 45% turnover versus 28% approves the HR investment. The HR Director who can make that argument in financial terms is the one who gets the budget, the authority, and the organization's long-term people management right.