HR Coordinator & Training Manager

Responsibilities

• Manage the HR coordination and training function for a Playa del Carmen five-star hotel: the combined HR/training role coordinates the operational HR administrative functions while owning the property's training and development calendar — onboarding programs, department-specific technical training, supervisory development, and the language training programs that serve PDC's multilingual workforce
• Design and deliver the hotel's English and French language training program: the PDC hotel's service quality depends on front-of-house staff communicating effectively with the European and North American guest market — the HR coordinator manages the property's language development program for line-level and supervisory staff who are building bilingual competency
• Manage the Distintivo H food safety training and recertification: coordinate with the food and beverage department on the training calendar, manage the IMPI-certified training provider relationship, and maintain the documentation required for annual Distintivo H recertification
• Execute the hotel's performance review process: coordinate the biannual performance review cycle, train department heads on the review procedure, collect and file review documentation, and communicate development recommendations to the HR Manager
• Manage wellness and workplace culture programs: a PDC five-star hotel competing for experienced staff in the Riviera Maya labor market uses wellness benefits, recognition programs, and the positive workplace culture as retention tools — the HR coordinator designs and executes the employee experience programs that support retention
• Coordinate the hotel's graduate recruitment program from OAXUM, UNITEC, and Cancún hospitality management schools

Requirements

• HR and training coordination experience; hospitality environment preferred
• English and Spanish bilingual; French a meaningful advantage for PDC's European market
• Training program design and delivery
• Distintivo H certification process knowledge
• LFT and IMSS compliance competency

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Staff meals
• Fixed monthly salary
• Training and development budget access for personal professional development
• Career development toward HR and Training Manager

Work environment

HR coordinator and training manager at a PDC five-star hotel. Combined HR administration and employee development program management in the Riviera Maya's competitive boutique luxury hotel labor market.

About the role

The PDC HR coordinator and training manager who launches the property's conversational French training program — who identifies 12 front-of-house staff who show aptitude and motivation, who schedules the weekly 90-minute session with the French instructor partner, who tracks the cohort's progress over 6 months, and who at the end of the season has 8 staff members who can greet, seat, and handle a basic service sequence in French — has done the workforce development work that the property's French guest reviews will reflect in the following year. The training investment is MXN 60,000. The ADR premium from better French guest satisfaction scores over the following 3 years is measurably larger. The HR coordinator who makes that business case gets the next training budget approved.