HR Generalist & People Manager

Responsibilities

• Manage the complete HR function for a San Miguel de Allende boutique hotel or hotel group (30–120 employees): as the primary HR professional for the property or group, manage all employment administration including IMSS compliance, LFT documentation, payroll coordination, recruitment, onboarding, and the training programs that deliver the property's bilingual service quality
• Execute IMSS Guanajuato zone compliance: manage the property's IMSS alta/baja calendar, RT risk classification, SUA payment, and Infonavit and Fonacot administration within the IMSS Guanajuato regional delegación's procedures
• Manage bilingual recruitment for the SMA boutique market: the San Miguel hotel's English-Spanish bilingual service requirement is non-negotiable for guest-facing roles — the HR generalist sources candidates through local networks, the UNID and Universidad Anáhuac Guanajuato campuses, and online platforms; manages English language competency assessment as part of the selection process; and coordinates the language development program for existing staff
• Coordinate cultural and property-specific onboarding: the SMA boutique hotel's distinctive product — colonial architecture, Guanajuato wine country, artisan community access, the Parroquia de San Miguel Arcángel's daily bell rhythm — must be genuinely internalized by the service team; the HR generalist designs the cultural orientation that gives new staff the knowledge to serve SMA's internationally sophisticated guests authentically
• Handle employee relations at the small-employer intimacy level: in a team of 30–80 people, the HR generalist knows every employee personally — workplace relationship management, the disciplinary process under the LFT, and the tone of the daily HR interaction require a combination of professional precision and human warmth that is the defining characteristic of SMA boutique hospitality HR
• Coordinate the hacienda destination wedding and artistic residency event staffing: the SMA event calendar drives temporary staffing needs — the HR generalist manages the LFT-compliant temporary contracts and the event-specific training for the additional staff

Requirements

• HR generalist experience; boutique or small hotel employer preferred
• LFT, IMSS Guanajuato, and labor law compliance for a small employer
• English and Spanish bilingual — essential for SMA's international employer and guest community
• Cultural competency with the SMA artisan and expatriate community context
• Training and onboarding program design

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Staff meals
• Fixed monthly salary
• Access to property cultural programming and hospitality training
• Career development in SMA's internationally recognized boutique hospitality market

Work environment

HR generalist and people manager at a San Miguel de Allende boutique hotel or private club. Full-function solo HR management in a small, internationally visible employer context with bilingual workforce requirements, Guanajuato state labor law procedures, and a culturally distinctive property product.

About the role

The San Miguel HR generalist who conducts the annual review for the 5-year front desk supervisor — who knows this person has aspirations to move into hotel operations management, who has tracked their development, who in the review presents the path to a Rooms Division Coordinator role within the property group with a 14% compensation increase and the commitment to sponsor the management development module at UNID Guanajuato — has done the retention work that keeps the property's most knowledgeable and longest-tenured team member from crossing the street to the new boutique that just opened on Calle Canal and offering a sign-on bonus. In a city the size of San Miguel de Allende, the experienced hospitality professional pool is finite. The HR generalist who builds the careers of the people already inside the property builds the property's institutional knowledge. There is no better recruitment than the team member who never leaves.