IT Manager

Responsibilities

• Lead the IT function for a large Cancún all-inclusive resort or hotel group: manage an IT team of 2–6 technicians, own the IT budget, develop the technology roadmap, and report to the General Manager and ownership on all technology infrastructure, system performance, and cybersecurity matters
• Own the hotel's PMS and system integrations: the central technology management responsibility for a large resort — manage the Opera or equivalent PMS configuration, the PMS integrations (POS interface, accounting interface, channel manager, revenue management system), and the annual license and maintenance contracts with the technology vendors
• Develop and manage the hotel's cybersecurity program: the Cancún resort processes significant volumes of guest credit card data and personal information — the IT Manager develops the cybersecurity policy, manages PCI-DSS compliance (for credit card processing), implements the network segmentation that isolates guest Wi-Fi from the property management network, and trains staff on phishing and data security awareness
• Lead the hotel's technology infrastructure management: manage the server room environment (UPS, air conditioning, rack organization), the network switching infrastructure, the Wi-Fi controller, the telephone system (IP-PBX), and the cabling plant that connects all hotel systems
• Manage the technology vendor portfolio: the large Cancún resort has 15–25 technology vendors (PMS, POS, revenue management, channel management, guest Wi-Fi, keycard, CCTV, telephony, digital signage) — the IT Manager manages the vendor relationships, the maintenance contracts, and the annual vendor performance reviews
• Plan and execute the hotel's technology refresh cycle: the IT Manager develops the 3-year technology investment plan, presents it to ownership with ROI justification, and manages the project implementation of approved technology upgrades

Requirements

• IT Manager or Senior IT experience at a hotel or large hospitality organization
• Hotel technology ecosystem management (PMS, POS, PCI-DSS, network)
• Cybersecurity program development and compliance
• Team leadership and IT budget management
• English and Spanish bilingual for vendor and international ownership communication

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Staff meals
• Annual performance bonus
• Technology vendor training and certification sponsorship
• Career development toward Regional IT Director and VP Technology

Work environment

IT Manager at a large Cancún all-inclusive resort or hotel group. Full technology function leadership including PMS management, cybersecurity program, infrastructure oversight, and technology vendor portfolio management for one of Mexico's highest-occupancy hotel IT environments.

About the role

The Cancún resort IT Manager who presents the 3-year technology investment plan to the General Manager and ownership — who shows the PCI-DSS compliance assessment results, the Wi-Fi infrastructure utilization data showing the current network at 94% capacity in peak occupancy, and the business case for the Wi-Fi upgrade investment that will support the resort's digital experience strategy for the next 5 years — who receives approval for the MXN 3.2M infrastructure investment — is doing IT leadership in its strategic form. The Cancún resort that provides the fastest, most reliable Wi-Fi in the Hotel Zone will earn it in the guest satisfaction surveys. The IT Manager who makes the business case for the infrastructure that delivers it converts technology investment into a commercial differentiator.