IT Systems Coordinator

Responsibilities

• Manage the IT systems function for a Guadalajara business or four-star hotel: own the network infrastructure, PMS support, POS, guest Wi-Fi, IP telephony, meeting room AV, CCTV, and the administrative systems support for a MICE-oriented hotel serving 100–300 rooms and a significant conference and event operation
• Manage the hotel's meeting room and event AV technology: the Guadalajara MICE hotel's meeting rooms and event spaces are a commercial product — the IT coordinator manages the AV technology (4K displays, video conferencing systems, wireless presentation, microphone and PA systems) and provides the event-day technical support that FIL and Expo Guadalajara corporate clients expect from a professional conference venue
• Support the corporate traveler technology experience: the Guadalajara technology corridor corporate traveler expects mobile check-in, digital room key, reliable enterprise-grade Wi-Fi with VPN pass-through, and in-room USB-C charging — the IT coordinator manages these guest-facing technology programs and the support function when corporate guests encounter issues
• Maintain the hotel's network infrastructure with the Guadalajara technology sector performance benchmark: the hotel's Wi-Fi, wired network, and internet connectivity are benchmarked by the Guadalajara technology industry workers who stay at the hotel — the IT coordinator maintains the network performance at a standard that a Guadalajara software engineer finds adequate for their working day
• Coordinate the FIL International Book Fair technology preparation: the FIL creates a 7-day period where the hotel operates at maximum occupancy with high F&B volume and significant event AV demand — the IT coordinator performs the pre-FIL technology readiness check in October and has all systems validated before November 1
• Manage the hotel's vendor relationships within Guadalajara's technology ecosystem: the Guadalajara technology supplier base provides fast, local access to hardware, support, and professional services — the IT coordinator maintains the vendor portfolio and takes advantage of Guadalajara's technology proximity for rapid incident response

Requirements

• IT systems coordinator experience; hotel or Guadalajara business environment preferred
• Meeting room AV technology (video conferencing, wireless presentation, professional audio)
• Hotel PMS administration and guest technology support
• Enterprise Wi-Fi performance management
• English and Spanish bilingual; Expo Guadalajara and FIL event technology management preferred

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Staff meals
• Fixed monthly salary
• Technology certification development in Guadalajara's active IT training market
• Career development toward IT Manager

Work environment

IT systems coordinator at a Guadalajara business hotel. Meeting room AV technology management, corporate traveler technology support, FIL and MICE event technology preparation, and enterprise network management in Mexico's second-largest technology ecosystem.

About the role

The Guadalajara hotel IT coordinator who sets up the literary agent's meeting room for the FIL Thursday morning publishing deal session — who confirms the ClickShare is working with a MacBook Pro and a Windows laptop simultaneously, who tests the video conferencing for the Frankfurt book fair agent joining by Zoom, who makes sure the room's PA system is configured for the 3-person panel discussion in the afternoon — who is back in the IT office by 8:55 AM for the 9:00 AM FIL start, radio on and available — has set up the meeting room technology that will enable a significant publishing contract to be signed between a Mexican author and a European publisher during the FIL's most commercially active week. The book deal that happens in that room is made possible by the technology setup that finished 5 minutes before the meeting started.