IT Manager

Responsibilities

• Lead the complete IT function for a Los Cabos ultra-luxury resort or hotel group: manage an IT team of 3–8 professionals, own the IT budget (typically USD 500K–2M annually for an ultra-luxury resort), develop the 3-year technology investment roadmap, and report to the General Manager and international ownership/management company on all technology strategy and performance matters
• Own the resort's technology strategy in alignment with the international brand standard: Los Cabos ultra-luxury resorts often operate under international luxury brand affiliation (Rosewood, Four Seasons, Aman, One&Only) — the IT Manager implements the brand's global technology standards while adapting them to the Baja California Sur infrastructure context
• Manage the resort's data security and privacy program: the ultra-luxury resort collects and processes extensive guest profile data for the personalized service program — the IT Manager develops the data protection policy, manages the cybersecurity program, and ensures compliance with Mexican data protection law (LFPDPPP) and any applicable international standard (GDPR for European guests)
• Lead the resort's technology vendor management: manage 20–40 technology vendor relationships including PMS, POS, revenue management, keycard, CCTV, telephony, in-room entertainment, digital concierge, and the integration middleware that connects them — the IT Manager negotiates vendor contracts, manages the annual maintenance budget, and drives vendor performance reviews
• Develop and manage the resort's IT disaster recovery program: a Los Cabos ultra-luxury resort cannot afford a multi-hour technology outage during peak season — the IT Manager designs the disaster recovery architecture, manages the backup infrastructure, and tests the recovery procedures quarterly
• Build and develop the Los Cabos IT team: in a market with limited technology talent supply, the IT Manager's ability to develop internal talent and retain the team is the function's most critical long-term challenge

Requirements

• IT Manager experience at a luxury hotel or comparable enterprise organization
• International luxury brand technology standard implementation
• Cybersecurity, LFPDPPP data protection, and PCI-DSS management
• Team leadership and IT budget management at USD 500K+ scale
• English and Spanish bilingual; CISSP, CISM, ITIL, or equivalent professional certification preferred

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Housing allowance MXN 3,000/month
• Staff meals
• Annual performance bonus
• Career advancement to Regional IT Director and VP Technology

Work environment

IT Manager at a Los Cabos ultra-luxury resort. Full technology function leadership including international brand standard implementation, cybersecurity program, team development, and 3-year technology investment roadmap for Mexico's most commercially scrutinized luxury hotel IT environment.

About the role

The Los Cabos IT Manager who presents the technology roadmap at the annual ownership review — who shows the ROI on the Wi-Fi infrastructure upgrade from 3 years ago (guest satisfaction tech scores up 18 points, mobile check-in adoption at 62%), who presents the 3-year plan including the in-room iPad villa management interface program (USD 380K capital investment with 3.2-year payback through labor cost reduction in villa host response time), and who has the case for the cybersecurity program upgrade that LFPDPPP compliance requires — who leaves the meeting with ownership approval for 85% of the requested budget — has done IT leadership at the strategic level the Los Cabos ultra-luxury market requires. The technology investment the ownership approves today is the guest experience differentiation the property delivers in 2028.