IT Support Technician

Responsibilities

• Provide first and second-level IT support for a CDMX five-star hotel: manage the IT helpdesk for all guest-facing systems (PMS workstations, POS terminals, concierge systems, digital signage) and administrative systems, with the response time discipline and service quality that the CDMX luxury hotel's management team expects from a professional IT function
• Support the hotel's business center and meeting room AV technology: the CDMX five-star hotel's corporate traveler and event clients expect meeting rooms equipped with 4K displays, high-quality video conferencing (Cisco Webex, Zoom Rooms, or Microsoft Teams Rooms), wireless presentation systems (Barco ClickShare or Crestron AirMedia), and technical support available during business hours — the IT technician provides the meeting room technology setup and support function
• Manage the hotel's mobile check-in and digital key technology: the CDMX business hotel's corporate guests expect mobile check-in (bypassing the front desk) and digital room key (via the hotel app) — the IT technician manages the Opera or equivalent mobile module, the Bluetooth/NFC door lock integration, and the guest support when digital key issues arise
• Maintain the guest Wi-Fi infrastructure for corporate traveler standards: the CDMX business traveler expects enterprise-grade Wi-Fi performance (stable 50+ Mbps in every room, VPN pass-through, no content filtering on corporate access tier) — the IT technician monitors the Wi-Fi performance, resolves guest connectivity complaints, and coordinates with the network team on any performance issues
• Support the hotel's IP telephone and unified communications system: CDMX corporate hotel guests use the IP phone for DND management, voicemail, and conference call hosting — the IT technician manages user configuration, voicemail programming, and the IP-PBX integration with the PMS for automatic guest name display
• Manage the seismic event IT protocol: the CDMX hotel's business continuity plan includes a seismic event IT response — the IT technician knows the protocol for system shutdown and restart after a seismic event, manages the UPS and generator handover for critical systems, and executes the post-event system integrity check

Requirements

• IT support technician experience; hotel, corporate office, or professional services technology environment preferred
• Meeting room AV technology support (video conferencing, wireless presentation)
• Hotel PMS operational support and mobile check-in technology
• Enterprise Wi-Fi troubleshooting
• Seismic event IT protocol; English and Spanish bilingual — essential in CDMX corporate hotel

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport subsidy MXN 650/month
• Staff meals
• Technology certification development support
• Career development toward IT Coordinator and IT Manager

Work environment

IT support technician at a CDMX five-star hotel. Corporate traveler technology support including meeting room AV, mobile check-in, enterprise Wi-Fi, and seismic event IT protocol in Mexico City's most professionally demanding hotel technology support environment.

About the role

The CDMX hotel IT technician who sets up the boardroom at 7:30 AM for the 9:00 AM executive meeting — who connects the ClickShare, tests the Webex Rooms integration with the client's laptop, confirms the 4K display is presenting the correct resolution, verifies that the video conferencing audio is echo-free from all 12 seats, and leaves a laminated quick-start card on the table — who is available on radio if any technical issue arises during the meeting — who receives no call during the 3-hour meeting — has done the technical preparation work that the CEO of the multinational company hosting the meeting will never comment on, because everything worked exactly as expected. That invisibility is the standard.