IT Systems Architect & Infrastructure Manager

Responsibilities

• Lead the technology architecture and infrastructure strategy for a CDMX hotel group or luxury hotel brand's Mexico operations: as the senior technology architect, design the multi-property technology infrastructure, manage the CDMX data center or cloud architecture, and provide the technology leadership that enables the group's commercial strategy
• Design and implement the hotel group's multi-property technology integration architecture: the PMS-to-central-reservation-system integration, the corporate client CRM synchronization across properties, the group-level revenue management data aggregation, and the shared services infrastructure (shared network monitoring, shared backup-as-a-service, shared security operations center) that a CDMX hotel group requires
• Own the hotel group's cloud strategy and migration roadmap: the CDMX hotel group's technology infrastructure is migrating from on-premises to cloud-hosted systems (cloud PMS, cloud revenue management, cloud HR and payroll) — the IT architect manages the migration roadmap, the data sovereignty requirements (Mexican cloud hosting for LFPDPPP compliance), and the vendor selection process
• Lead the cybersecurity architecture for the hotel group: design the security architecture that protects the group's guest data, payment card data, and intellectual property across all properties, and manage the security operations center (SOC) function that monitors for threats 24/7
• Manage the innovation technology pipeline: evaluate emerging hotel technology (AI-powered personalization, IoT room automation, contactless payment, robotic service delivery) and develop the business case for investments that are commercially justified for the CDMX hotel market
• Build the technology leadership team for the hotel group's Mexico operations

Requirements

• Technology architect or senior IT Director experience; hotel group or multi-property enterprise preferred
• Multi-property technology integration architecture
• Cloud strategy and migration management (Azure, AWS, or GCP)
• Cybersecurity architecture and SOC management
• English and Spanish bilingual; TOGAF, AWS/Azure certification, CISSP or equivalent required

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport subsidy MXN 700/month
• Staff meals
• Annual technology performance bonus
• Career advancement to CTO and VP Digital

Work environment

IT systems architect and infrastructure manager at a CDMX luxury hotel group. Multi-property technology architecture leadership, cloud migration strategy, cybersecurity design, and innovation technology evaluation in Mexico City's most strategically complex hotel technology management context.

About the role

The CDMX hotel group IT architect who presents the 5-year technology strategy to the group's executive committee — who shows the on-premises-to-cloud migration roadmap (3-year timeline, MXN 28M total investment, 40% infrastructure cost reduction in year 4 and 5 post-migration), the cybersecurity architecture that will satisfy LFPDPPP compliance and reduce the group's cyber insurance premium by 22%, and the AI personalization pilot that will increase direct booking revenue by an estimated 8% through pre-arrival preference capture — who receives executive committee approval to begin phase 1 — has done the technology strategy work that translates infrastructure investment into commercial outcomes. The hotel group that approves this roadmap in 2026 will be operating the most commercially effective hotel technology platform in the CDMX market by 2030. The IT architect who designed it will have earned the result.