Maître D' / Head Host

Responsibilities

• Manage entire front-of-house guest flow and experience
• Oversee reservation system and dining room seating strategy
• Welcome VIP and returning guests personally — build long-term guest relationships
• Coordinate host team and floor service staff
• Handle special requests and complaints with composure
• Manage restaurant capacity during peak seasons and special occasions
• Represent the restaurant's brand as the most visible front-of-house ambassador

Requirements

• 3–5 years restaurant service or host experience
• Strong English — fine dining clientele is international
• Deep composure under pressure
• Relationship-building skills — the maître d' who knows returning guests by name is invaluable
• Professional, elegant appearance

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Gratuity share

Work environment

Fine dining restaurant in Cancún. The maître d' role is the senior front-of-house position — combining operational management with guest relationship management at the highest level.

About the role

The guardian of the dining room. The maître d' who knows which table a returning guest prefers, who remembers their anniversary, who greets them by name before they say their own — that institutional knowledge is the relationship that makes guests loyal for life.