Restaurant Host / Hostess

Responsibilities

• Welcome guests at restaurant entrance and create the first impression of the dining experience
• Manage reservation system and waitlist during service
• Seat guests efficiently while balancing section workloads
• Communicate wait times accurately and manage guest expectations
• Coordinate with floor manager on table availability and VIP arrivals
• Handle special occasion acknowledgments — birthdays, anniversaries, honeymoons
• Manage guest flow during peak service without creating a negative waiting experience

Requirements

• 1–2 years hospitality experience
• Fluent English — resort restaurant guests are majority North American
• Polished, warm, and professional appearance
• Organized and composed under pressure — peak service hours require managing multiple competing priorities simultaneously
• Genuine warmth — the host's greeting sets the guest's emotional state for the entire meal

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tip share from service team

Work environment

Resort a-la-carte restaurant in Cancún's hotel zone. The host stands at the entrance of a restaurant that may serve 150–300 covers per service — managing that flow is an active organizational challenge.

About the role

The first face of the evening. Every guest's dining memory begins with the host. The warm welcome, the eye contact, the "we've been expecting you" for the anniversary couple — that greeting is the emotional key that opens the guest's willingness to have a great time.