Maître D' / Head Host

Responsibilities

• Manage entire front-of-house flow and guest experience
• Build long-term guest relationships — returning guests at Polanco fine dining often book months ahead
• Oversee reservations, special occasions, and VIP management
• Lead host team and coordinate with floor service
• Handle complaints and exceptional requests with authority and composure
• Represent the restaurant to press, food critics, and industry guests

Requirements

• 4–6 years front-of-house experience with leadership
• Excellent Spanish and English; additional language a strong advantage
• Deep composure and discretion — Polanco fine dining clientele includes public figures
• Genuine passion for hospitality and guest relationships

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Significant gratuity share at fine dining level

Work environment

Polanco fine dining room. The maître d' role at a CDMX fine dining restaurant is the peak front-of-house position in Mexico — combining relationship management, operational leadership, and genuine hospitality knowledge.

About the role

The memory-keeper of the dining room. The Polanco maître d' who remembers that the couple at table 7 got engaged here four years ago and returns every anniversary — who has their preferred wine at the table before they ask — is not just doing a job. They are curating a relationship that defines those guests' most important evenings, year after year.