Captain / Head Waiter

Responsibilities

• Lead service for assigned section of restaurant — manage 2–4 servers
• Greet guests and set the tone for the dining experience
• Present menu and lead food and drink recommendations for the table
• Coordinate section timing with kitchen and sommelier
• Handle special requests, complaints, and VIP guest needs
• Train and support junior servers

Requirements

• 3–5 years restaurant service experience with leadership background
• Strong English — captain-level guest interaction requires confident communication
• Deep menu knowledge — food, beverage, and pairing
• Composure under pressure

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Higher gratuity share from section

Work environment

Fine dining resort restaurant. The captain role is the highest-earning frontline service position in Cancún's restaurant market — combining leadership, guest relations, and maximum tip exposure.

About the role

The captain owns the room. When a table of six from Houston sits down for their anniversary dinner and the captain delivers a perfect two-hour experience — they leave a tip that reflects that. The captain's skill directly determines their earnings.