In-Room Dining Supervisor

Responsibilities

• Lead IRD team of 5–15 servers and order takers
• Manage shift scheduling across 24-hour operation
• Ensure delivery standards — timing, presentation, temperature compliance
• Handle escalated guest complaints and special requests
• Coordinate with kitchen, front office, and housekeeping on room setups
• Train and develop IRD team
• Monitor and report on IRD revenues and guest satisfaction scores

Requirements

• 3–5 years hotel F&B experience with leadership
• IRD or room service background preferred
• Strong English
• Team management and scheduling ability
• Composure under operational pressure

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Resort management benefits

Work environment

Resort IRD management. Cancún's large resorts have structured IRD departments that require real management skill — coordinating a 24-hour operation across hundreds of rooms.

About the role

Managing hospitality at its most personal. The IRD supervisor ensures that every room service delivery across the resort — from the 7 AM breakfast trolley to the midnight snack order — meets the hotel's standard. That consistency across hundreds of daily deliveries is an operational achievement.