Room Service Order Taker / IRD Coordinator

Responsibilities

• Answer in-room dining phone lines and take guest food and beverage orders
• Enter orders accurately into POS system and coordinate with kitchen and delivery team
• Communicate estimated delivery times to guests
• Handle special dietary requests, modifications, and VIP preferences
• Coordinate with butlers and front office on special room setups
• Manage order queue during peak periods — resort breakfast peak can involve dozens of simultaneous orders

Requirements

• 1–2 years hospitality or customer service experience
• Clear, professional telephone voice and manner
• English — essential for North American resort guests
• Organized, detail-oriented — accurate order taking is critical
• Familiarity with hotel POS systems helpful

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Resort staff facilities

Work environment

Resort IRD coordination center. The order taker role is an office-adjacent hospitality position — telephone-based, organized, requiring communication skill more than physical service.

About the role

The voice before the door. The order taker is the first contact a guest has with room service — the voice that takes their order, quotes delivery time, and makes them feel cared for before anyone knocks on their door. That voice sets the expectation for everything that follows.