IRD Order Taker / Coordinator

Responsibilities

• Manage IRD phone and digital order line
• Take orders with accuracy and professional telephone manner
• Coordinate kitchen and delivery team
• Handle VIP preference management for repeat corporate guests
• Manage overnight order demand from international guests

Requirements

• 1–3 years hospitality coordination experience
• Excellent English — mandatory in CDMX's international hotel market
• Professional, clear telephone voice
• Detail-oriented for VIP preference management

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Hotel staff benefits

Work environment

Hotel IRD coordination center. The CDMX five-star hotel IRD coordinator handles a sophisticated operation — multiple languages, VIP profiles, corporate client requirements.

About the role

Coordinating hospitality at the center of Mexico. Mexico City's major hotels serve the people who shape the country's business, culture, and politics. The IRD coordinator who manages their in-room dining — accurately, discreetly, professionally — is supporting the operational fabric of Mexico's most important city.