Guest Experience Host — Wellness Retreat

Responsibilities

• Serve as the primary host and experience coordinator for a Tulum boutique wellness retreat: the guests here are typically on 3–7 night wellness programs — yoga, meditation, plant medicine ceremonies, and healing modalities — and the host is the connective thread between the program schedule and the guest's personal needs
• Coordinate the guest's daily program schedule: ensure the guest knows their session times, prepares appropriately (fasting protocols for certain ceremonies, appropriate clothing, hydration), and transitions smoothly between activities
• Manage nutritional coordination with the retreat kitchen: many wellness retreat guests arrive with specific dietary requirements, therapeutic diets, or program-specific nutrition protocols — the host manages this communication with the kitchen and ensures the guest's meals align with their program
• Facilitate cultural context for the retreat's ceremonial elements: temazcal, cacao ceremony, sound healing — the host provides respectful cultural framing so the international guest engages meaningfully rather than as a voyeur
• Handle the retreat's digital detox protocols: many Tulum wellness properties offer structured digital detox — the host manages the guest's relationship with this program element, which requires tactful communication and practical arrangements for any genuine urgent business connectivity needs
• Provide emotional support awareness: wellness retreat guests are sometimes working through significant personal situations — the host maintains professional awareness, warmth, and appropriate boundary management

Requirements

• Hospitality and guest experience management
• Personal wellness practice experience — yoga, meditation, or similar — is a significant advantage and credibility factor
• English fluency; Spanish and European languages for diverse retreat guest demographics
• Cultural sensitivity for ceremonial wellness contexts
• Emotional intelligence and discretion in sensitive guest support situations

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Housing support in Tulum
• Access to property wellness programming during off-hours (significant benefit at a wellness retreat)
• Staff meals from the therapeutic kitchen
• Service gratuity
• Career development in the global wellness tourism sector through the Tulum property's international network

Work environment

Guest experience host at a Tulum boutique wellness retreat. Program coordination, cultural facilitation, and personalized care for internationally sophisticated wellness guests in one of the world's leading wellness tourism destinations.

About the role

The Tulum wellness retreat host who spots that the guest who arrived optimistic on Sunday morning is quiet and withdrawn by Tuesday afternoon — who finds a moment to check in privately, who listens, who says the right amount and not more, who quietly adds a later breakfast timing and a solo cenote time to Wednesday's schedule without making it a drama — has just done something that no wellness program curriculum contains but that every guest who has experienced it recognizes as the difference between a retreat and a transformation. The host who sees the individual inside the program is the one this work is about.