Lobby Porter

Responsibilities

• Maintain lobby and entrance presence throughout shift
• Assist guests with luggage, directions, and general requests
• Support bell desk during high-volume periods
• Handle guest errand and delivery requests
• Provide visible, approachable guest assistance presence

Requirements

• Service orientation and genuine warmth
• Physical fitness
• Basic English

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tips

Work environment

Resort lobby in Puerto Vallarta. The lobby is the heart of the resort — the porter who knows it well and is genuinely happy to help becomes an indispensable presence.

About the role

The reliable helpful face in the lobby. When a guest doesn't know who to ask, they look for someone who looks like they belong and looks willing to help. That is the porter's entire value.