Bellboy / Arrival Host — Boutique Hotel

Responsibilities

• Welcome guests at boutique hotel or hacienda entrance and assist with luggage
• Escort guests to rooms and provide property orientation — rooftop terrace, courtyard garden, dining room
• Provide San Miguel orientation — La Parroquia, Jardín Allende, 5 de Mayo shopping street, top restaurant recommendations
• Handle wedding party luggage on destination wedding arrival weekends
• Support front desk and concierge with guest requests and activity arrangements
• Handle departure luggage storage and vehicle coordination

Requirements

• 1–2 years hospitality experience
• English fluency — the primary working language in SMA boutique hotels
• Genuine knowledge of San Miguel de Allende — city character, restaurants, cultural calendar
• Warm, polished manner appropriate to a boutique property serving discerning North American guests

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tips — North American guests in SMA tip at US convention rates

Work environment

Boutique hotel or hacienda in San Miguel de Allende. The city's colonial properties — bougainvillea-draped facades, interior courtyards, rooftop Parroquia views — are among the most beautiful hotel environments in Mexico.

About the role

The human warmth of one of the world's most beloved small cities. San Miguel de Allende is Condé Nast's world's best city. A guest who arrives at their boutique hotel and is greeted by an arrival host who walks them up to their rooftop, shows them the Parroquia with its neo-Gothic spires glowing in the late-afternoon light, and says "dinner tonight — there is a rooftop place two blocks from here where you can eat with that view for the same price as your Starbucks back home" — has just understood why they came.