Guest Arrival Host / Bell Attendant

Responsibilities

• Welcome guests at eco-lodge entrance and assist with luggage
• Walk guests to palapa or jungle suite and conduct full eco-property orientation
• Explain eco-property rules — no-light-after-dark policy, composting, water conservation
• Introduce property's wellness programming, cenote access, and organic dining
• Handle departure luggage storage and vehicle coordination
• Serve as a warm property ambassador throughout guest stay

Requirements

• 1–2 years hospitality experience
• Genuine personal alignment with eco-lifestyle, sustainability, and wellness values
• Excellent English — Tulum's guest base is predominantly European and North American
• Warm, calm, genuinely hospitable personality
• Comfort with Tulum's natural environment — jungle paths, open-air structures, natural lighting

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals (often organic, plant-based), uniform
• Eco-property perks — cenote access, yoga classes
• Tips

Work environment

Eco-lodge or boutique jungle property in Tulum. The working environment here is literally a jungle — thatched-roof structures, candlelit paths, cenote proximity, ocean breeze, zero artificial lighting after dark. There is no more distinctive hospitality workplace in Mexico.

About the role

The guide into Tulum's world. A guest who chose a Tulum eco-lodge — who bypassed the Cancún resorts and paid more for thatched-roof jungle and no Wi-Fi — arrives with specific expectations and some first-timer anxiety about what they've gotten into. The arrival host who walks them down a candle-lit jungle path at dusk, points to the bioluminescent cenote visible through the palms, and says "that's where breakfast is, sunrise yoga is at 6:30, and yes — this is exactly what you imagined it would be" — has delivered the experience the guest came to Tulum for.