Hotel Concierge

Responsibilities

• Advise and book excursions — Chichén Itzá, Cobá, cenotes, snorkeling, Isla Mujeres, Isla Contoy
• Make restaurant reservations — both on-property specialty restaurants and off-property dining
• Arrange transportation — airport transfers, day trip vehicles, private tours
• Provide shopping guidance — local markets, Cancún malls, authentic craft sources
• Handle VIP guest requests — private yacht charters, helicopter tours, premium experiences
• Maintain relationships with local tour operators and service providers
• Provide accurate, personalized advice based on each guest's interests

Requirements

• 2–4 years hotel concierge or front desk experience
• Deep knowledge of Cancún and Yucatán Peninsula attractions, tour operators, and restaurants
• Excellent English
• Network of trusted local service provider contacts
• Genuine guest service orientation — the best concierges are problem-solvers with local knowledge

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tips — concierge tips are meaningful and consistent in Cancún's North American tourist market

Work environment

Resort concierge desk in hotel lobby or dedicated concierge lounge. The concierge interacts with guests at the peak of their holiday curiosity — they want to know everything and do everything.

About the role

The local expert who makes a good vacation great. The Cancún concierge who steers a family away from the overpriced tourist trap and toward the genuine cenote experience, who books them a dawn visit to Chichén Itzá before the crowds arrive — that recommendation becomes the story the family tells about their vacation for years. That impact is the specific satisfaction of the concierge role.