Cultural & Eco-Tours Concierge

Responsibilities

• Book and coordinate Yucatán Peninsula eco-tour and archaeological site excursions
• Arrange Celestún and Río Lagartos flamingo reserve tours
• Book cenote experiences — swimming holes throughout the Yucatán interior
• Coordinate hacienda circuit day trips and colonial architecture tours
• Handle dietary and accessibility needs for diverse international tourist profile
• Manage tour operator relationships and commission bookings

Requirements

• 1–2 years hospitality or eco-tourism experience
• Yucatán regional knowledge — ruins, cenotes, ecological reserves
• English — essential
• Commission sales confidence with genuine product enthusiasm

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tour booking commission
• Tips

Work environment

Boutique hotel concierge or activities desk in Mérida. The Yucatán Peninsula's archaeological and ecological richness — Mayan ruins across three UNESCO World Heritage Sites, 6,000+ cenotes, two flamingo reserves — gives the eco-tours concierge an extraordinary product portfolio.

About the role

The guide who unlocks Yucatán's depth. The traveler who flew into Mérida to see Chichén Itzá also deserves to know about the lesser-visited Uxmal pyramid complex at sunset, the cenote 20 minutes from the hotel that locals swim in but tourists don't know about, and the family restaurant in the mercado serving Yucatecan food unchanged for 40 years. The eco-tours concierge who surfaces these recommendations is doing the most valuable possible work.