Hotel Concierge

Responsibilities

• Arrange Yucatán Peninsula day trips — Chichén Itzá, Uxmal, Dzibilchaltún cenote, Ek' Balam ruins
• Book ecological excursions — Celestún flamingo reserve, cenote circuit, Ruta de los Conventos
• Make Mérida restaurant reservations — Yucatecan cochinita pibil specialists, sopa de lima restaurants, upscale Yucatecan dining
• Arrange hacienda visits and Yucatán countryside tours
• Provide Mayan cultural context — archaeological sites, local craft traditions, henequen hacienda history
• Handle international guest requests — Mérida attracts a significant US retirement and cultural tourist base

Requirements

• 2–3 years hospitality or concierge experience
• Deep Yucatán Peninsula and Mérida knowledge — archaeological sites, ecological reserves, restaurants
• English fluency — essential in Mérida's boutique hotel market
• Genuine passion for Mayan history, Yucatecan culture, and regional heritage

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tips

Work environment

Colonial boutique hotel in Mérida. The city's restored henequen-era mansions and haciendas create one of Mexico's most distinctive hospitality environments — working in a 19th-century casa colonial with interior courtyard, Moorish tile, and stained glass is a specific pleasure.

About the role

Guardian of the gateway to the Mayan world. The Mérida concierge who tells a guest "wake at 4:30am, there is a van at 5:00am, you will arrive at Chichén Itzá an hour before the tourists and watch the sunrise illuminate El Castillo alone — I have made the reservation" — has given them the most memorable morning of their Mexico trip.