Hotel Concierge

Responsibilities

• Advise and book Mexico City cultural experiences — Teotihuacán pyramid tours, Frida Kahlo Museum, National Anthropology Museum, Xochimilco trajinera rides, Lucha Libre tickets
• Make restaurant reservations — Polanco fine dining, Roma bistros, Condesa cafés, market tastings, pre-Hispanic cuisine
• Arrange safe, vetted transportation — trusted drivers, authorized taxis, Uber coordination
• Provide neighborhood guidance — walking routes, colonia character, safety orientation
• Handle international and business traveler requests — meeting venues, translation services, airport logistics
• Offer cultural context — Mexican history, art, architecture, food culture

Requirements

• 2–4 years concierge or hospitality experience
• Deep Mexico City knowledge — colonias, cultural venues, restaurants, neighborhoods
• Excellent English — essential in Polanco and business hotel context
• Genuine passion for the city and its cultural heritage
• Urban navigation fluency — CDMX at its best and its complexity

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tips

Work environment

Business or boutique hotel concierge in Mexico City. The city's density of world-class culture — Museo Nacional de Antropología, Palacio de Bellas Artes, Museo Frida Kahlo, the taco culture, the street art — means the CDMX concierge is never short of extraordinary things to recommend.

About the role

Guide to the greatest city in the Americas. Mexico City overwhelms visitors who arrive without direction — 22 million people, 16 boroughs, 300 colonias, 130 museums. The concierge who helps a first-time visitor distill that into three perfect days — the pyramid sunrise, the market breakfast, the Polanco dinner — has turned a potentially confusing city into a defining travel experience.