Hotel Concierge

Responsibilities

• Arrange Oaxaca cultural experiences — Monte Albán day tour, Hierve el Agua visit, artisan village circuit (San Bartolo Coyotepec black clay, Teotitlán del Valle textiles, Tlacolula market)
• Book mezcal distillery visits — palenques in the Sierra Norte and Sierra Sur valleys
• Make restaurant reservations — mole negro specialists, tlayuda restaurants, contemporary Oaxacan cuisine
• Coordinate cultural festivals logistics — Día de los Muertos, Guelaguetza, Noche de Rábanos
• Provide indigenous cultural context — Zapotec and Mixtec heritage, traditional craft techniques, mezcal production
• Handle the culinary-focused traveler profile — cooking class bookings, market tours, chef's table arrangements

Requirements

• 2–3 years hospitality or concierge experience
• Deep Oaxaca city and regional knowledge — ruins, artisan villages, mezcal palenques, restaurants
• English fluency — essential in Oaxaca's international boutique hotel market
• Genuine passion for Oaxacan culture, food, indigenous crafts, and mezcal heritage

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals (staff food in Oaxacan kitchens is exceptional), uniform
• Tips

Work environment

Boutique hotel in Oaxaca's colonial centro. The city's architecture — green and ochre colonial buildings, quiet courtyards, flower-draped passages — provides one of Mexico's most beautiful hotel environments. Working here is its own privilege.

About the role

The gateway to Mexico's most culturally dense destination. An Oaxaca concierge who tells a guest "the mezcal you are drinking right now is from a palenque 45 minutes from here, made by the same Zapotec family for four generations — I can take you there tomorrow morning before the markets open, and then to the artisan village where this textile above the fireplace was woven" — has made the hotel the starting point of a genuinely extraordinary cultural experience.