Hotel Concierge

Responsibilities

• Curate San Miguel cultural experiences — Parroquia de San Miguel Arcángel, Instituto Allende art school visits, Mercado de Artesanías, cooking school bookings, mezcal tastings
• Arrange Guanajuato day trips — Guanajuato city colonial quarter, León leather market, Dolores Hidalgo historic town
• Book SMA restaurant reservations — contemporary Mexican, colonial courtyard dining, rooftop bars
• Coordinate destination wedding guest logistics — arrival management, activity recommendations, rehearsal dinner bookings
• Source artisan shopping guidance — blown glass, Talavera tile, silver jewelry, hand-woven textiles
• Handle the predominantly American and Canadian expat-adjacent guest profile with nuance — these guests often know San Miguel as well as the concierge

Requirements

• 2–4 years hospitality or concierge experience
• English fluency — the primary working language in SMA boutique hotels
• Deep San Miguel and Guanajuato region knowledge — art scene, restaurants, cultural calendar, artisan workshops
• Genuine passion for the city's colonial history, art culture, and slow travel character
• Grace in serving guests who may know San Miguel as well as they do

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Tips — SMA's North American guest base tips in the US convention

Work environment

Boutique hotel or hacienda in San Miguel de Allende. The city's restored colonial properties — courtyards draped in bougainvillea, rooftop terraces with Parroquia views, local art on every wall — are among the most beautiful hotel environments in Mexico.

About the role

Local expert in a city full of people who love it deeply. The hardest audience for an SMA concierge is the returning guest who has been coming for fifteen years and thinks they know everything. The concierge who can still recommend a new restaurant that opened in a colonial courtyard last month, a studio where a young artist just launched their first collection, or a hiking trail in the Picacho reserve that even long-term expats haven't discovered — earns their admiration. That guest will ask for them by name on every future stay.