Front Desk Agent / Recepcionista

Responsibilities

• Process check-in and checkout for business and leisure guests
• Handle corporate account management — billing, loyalty programs, direct billing
• Manage room assignments and upgrades
• Coordinate with hotel departments on guest requests
• Provide Guadalajara city guidance — dining, cultural attractions, transport
• Handle guest concerns professionally

Requirements

• 1–3 years front desk experience
• English — important for international convention guests and business travelers
• PMS proficiency
• Professional, organized manner

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform

Work environment

Business hotel in Guadalajara. The front desk here serves a mix of Mexican corporate travelers, international business visitors, and leisure tourists — a varied and professionally development-rich environment.

About the role

Service at Mexico's second business capital. Guadalajara's hotel front desks serve the executives and entrepreneurs who drive Jalisco's economy. The agent who handles a corporate traveler's early check-in, arranges their meeting room, and sorts their direct billing without a single error — has delivered professional hospitality that keeps that company booking the same property.