Front Desk Supervisor

Responsibilities

• Lead front desk team across shifts
• Handle VIP and corporate guest arrivals
• Resolve escalated guest issues
• Manage room inventory and upsell strategy
• Train front desk agents

Requirements

• 3–4 years front desk experience with leadership
• English proficiency
• Organizational and problem-solving skills

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Management benefits

Work environment

Guadalajara hotel front office. Supervisor experience in GDL's corporate hotel environment is excellent preparation for front office management roles anywhere in Mexico.

About the role

Managing the front desk of a business hotel during a major convention. Expo Guadalajara can bring 5,000 delegates to the city for a single event — filling multiple hotels simultaneously. The front desk supervisor who manages that influx — efficiently, professionally, without losing warmth — is developing operational skills that matter throughout a hotel management career.