Front Desk Agent / Guest Relations Agent

Responsibilities

• Execute luxury check-in experience — not just processing, but welcoming
• Manage VIP arrivals with pre-arrival preparation — preferences noted, amenities in room, personal welcome
• Process room assignments, upgrades, and villa allocations
• Handle all guest requests with a "yes, how can I make that happen" orientation
• Manage billing, folios, and corporate account accuracy
• Coordinate with butler, concierge, and housekeeping on guest needs
• Handle high-net-worth guest concerns with discretion and composure

Requirements

• 2–4 years front desk experience in upscale or luxury hotel
• Excellent English — mandatory; Spanish as needed
• Luxury service instincts — understanding that in Los Cabos, efficiency without warmth is not enough
• PMS proficiency (Opera or equivalent)
• Discretion with high-profile guests — Los Cabos regularly receives celebrities and executives

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Housing allowance — essential in Los Cabos
• Resort staff facilities

Work environment

Ultra-luxury resort front desk in Los Cabos. The working environment is extraordinary — beautiful lobby, Sea of Cortez visible from the entrance, a guest profile that includes some of the world's most successful people.

About the role

Luxury hospitality as a craft. A Los Cabos front desk agent who remembers that the guest in villa 12 prefers their breakfast delivered at 7:30 AM, that they take their coffee black, and that they celebrated their anniversary here last year — and acts on all three without being asked — has delivered luxury hospitality at its highest expression.