Front Desk Supervisor / Guest Experience Supervisor

Responsibilities

• Lead front desk and guest relations team
• Personally manage all VIP and celebrity arrivals
• Handle escalated guest issues with authority and luxury service instincts
• Oversee pre-arrival preparation for all incoming VIP guests
• Manage room inventory, suite allocation, and upgrade strategy
• Train team in Los Cabos luxury service standards
• Maintain guest satisfaction scores at luxury-tier benchmarks

Requirements

• 4–6 years luxury hotel front desk with team leadership
• Excellent English
• Deep luxury service knowledge
• Discretion and composure with the highest-profile guests in Mexico
• Opera PMS proficiency

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Housing allowance
• Management benefits

Work environment

Ultra-luxury resort guest experience management. The supervisor role in Los Cabos is one of the most prestigious front office management positions in Mexico.

About the role

The guardian of the guest journey from arrival to departure. In Los Cabos, the supervisor who manages the VIP arrival of a guest who has stayed 8 times — who has their preferences memorized, their welcome letter personalized, their favorite suite reserved — is delivering the relationship that makes that guest return for a ninth stay.