Front Desk Agent — Boutique Hotel

Responsibilities

• Manage all reception functions for boutique hotel
• Create personalized check-in experience — Roma Norte guests chose a boutique for a reason
• Act as concierge — restaurant recommendations, neighborhood guides, cultural events
• Handle guest communications across all channels
• Coordinate with small hotel team on daily operations
• Build genuine guest relationships during stays

Requirements

• 1–3 years hospitality experience
• English proficiency
• Deep knowledge of Roma Norte / Condesa neighborhood — restaurant, culture, transport
• Warm, personalized service manner
• Versatility — boutique front desk staff do more than large hotels

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform

Work environment

Roma Norte boutique hotel. Guests who stay in Roma Norte boutique hotels are curious, food-sophisticated travelers who want local knowledge — the front desk agent who provides that is delivering real value.

About the role

Local expert as front desk agent. The Roma Norte boutique hotel guest asks: "where should we eat tonight, what's not too touristy, we love natural wine and Mexican cuisine." The front desk agent who can answer that question genuinely — from personal knowledge of the neighborhood — is delivering concierge-quality service from behind the reception desk.