Front Desk Agent / Recepcionista

Responsibilities

• Process check-in and checkout for corporate and leisure guests
• Handle VIP arrivals with appropriate protocol — corporate accounts, loyalty program members, travel agent bookings
• Manage room assignments and upgrades
• Process billing accurately — corporate accounts, direct billing, split folios
• Coordinate with concierge, housekeeping, and F&B on guest requests
• Handle guest concerns and complaints professionally
• Operate PMS (Opera or equivalent) proficiently

Requirements

• 2–3 years front desk experience
• Excellent English — mandatory in CDMX's international business hotel market
• PMS proficiency
• Professional, corporate-appropriate appearance and manner
• Strong billing and administrative accuracy

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Hotel staff benefits — gym, dining privileges

Work environment

Five-star business hotel in Polanco. CDMX's corporate hotel front desks serve Mexico's business and diplomatic community — a professional, demanding, and high-standard working environment.

About the role

The front desk of Mexico's corporate world. The Polanco hotel front desk processes the arrivals of CEOs, international delegations, and foreign executives who expect efficiency, accuracy, and discretion. Meeting that expectation, consistently, across every shift — that is the discipline of CDMX business hotel front desk work.