Front Desk Supervisor

Responsibilities

• Lead front desk team and manage shift operations
• Handle VIP arrivals and escalated guest issues
• Oversee room inventory, upsell strategy, and rate management
• Train front desk agents
• Coordinate with all hotel departments on operational issues
• Review guest satisfaction metrics and action improvements

Requirements

• 3–5 years front desk experience with leadership
• Excellent English
• PMS proficiency and operational management ability
• Strong composure and problem-solving under pressure

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Management benefits

Work environment

CDMX hotel front office management. The supervisor role in Mexico City's competitive hotel market is a genuine career advancement position — CDMX hotels are professionally managed and offer structured development paths.

About the role

Managing the most complex front desk operation in Mexico. A Mexico City hotel on a peak weekend — 300 check-ins, 15 corporate accounts, 4 VIP arrivals, and a double-booking that needs resolution — is the kind of operational pressure that develops genuine hospitality management skill.