Front Desk Supervisor

Responsibilities

• Lead front desk team
• Handle VIP arrivals and escalated guest issues
• Manage room inventory and guest communications
• Train and develop front desk agents
• Coordinate with hotel departments on operations

Requirements

• 3–4 years front desk experience
• English fluency — and additional language preferred in Playa's multilingual environment
• Organized and composed under operational pressure

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform

Work environment

Playa del Carmen hotel front office. Supervisor experience in Playa's multilingual environment is excellent career preparation for front office management anywhere in the world.

About the role

Leading the most internationally diverse front desk in Mexico. Managing a team that handles French, Italian, German, and North American guests in the same shift requires leadership and service sophistication that is unique to Playa's market.