Front Desk Agent / Receptionist

Responsibilities

• Process check-in and checkout for resort guests
• Manage room assignments, upgrades, and special requests
• Handle guest inquiries — tours, dining, transportation, local information
• Resolve front desk guest concerns before escalating
• Coordinate with resort departments on guest needs
• Operate resort PMS accurately
• Process billing and payments

Requirements

• 1–3 years front desk or customer service experience
• English fluency — Puerto Vallarta's guests are predominantly North American
• PMS experience helpful
• Warm, professional service manner
• Organized and composed across rotating shifts

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Resort staff facilities

Work environment

Resort front desk in Puerto Vallarta's hotel zone. The Pacific ocean backdrop visible from the lobby creates one of Mexico's most pleasant hotel environments — a good working setting for a front desk career.

About the role

The first voice after a long flight. Most guests arrive in Puerto Vallarta after hours of travel. The front desk agent who greets them warmly, checks them in efficiently, and hands over their key with a genuine welcome — has turned the end of a tiring journey into the beginning of a great vacation.