Front Desk Supervisor

Responsibilities

• Lead front desk team and manage shift operations
• Handle VIP arrivals personally
• Resolve escalated guest complaints
• Manage room inventory and upsell program
• Train and develop front desk agents
• Coordinate with all hotel departments

Requirements

• 3–4 years front desk experience with leadership
• Strong English
• PMS proficiency
• Problem-solving under pressure

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Management benefits

Work environment

Resort front desk management in Puerto Vallarta. The supervisor role is the career step between agent and front office manager — a critical development position.

About the role

The operational backbone of the resort's guest experience. Everything guests need from the hotel — their room, their requests, their problems, their departures — flows through the front desk. The supervisor who manages that flow smoothly, who keeps the team performing under pressure, is the operational heart of the property.