Front Desk Agent — Boutique Hotel

Responsibilities

• Handle all reception functions for colonial boutique property
• Serve a predominantly American and Canadian guest base with warmth and professional efficiency
• Provide comprehensive San Miguel guidance — restaurants, galleries, cooking schools, artisan markets, Guanajuato day trips
• Coordinate destination wedding guest arrivals and group logistics
• Handle all guest communications — WhatsApp, email, phone
• Manage hacienda and colonial property specifics — suite assignments, rooftop access, courtyard events

Requirements

• 2–3 years hospitality experience
• English fluency — mandatory and the primary working language in San Miguel boutique hotels
• Genuine knowledge of San Miguel's cultural and culinary scene
• Professional, warm manner matching the city's colonial charm and expat culture

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform

Work environment

Colonial boutique hotel in San Miguel de Allende. Working in a restored colonial mansion — rooftop terrace with La Parroquia view, interior courtyard, local art on the walls — is one of the most beautiful hotel working environments in Mexico.

About the role

The first welcome in one of the world's most beautiful small cities. A guest who has flown from New York specifically to see San Miguel de Allende arrives at the front desk of their colonial hotel with high expectations. The agent who greets them warmly, checks them in smoothly, and then hands them a personally curated list of what to do that evening — has made the guest feel that choosing San Miguel was exactly the right decision.