Front Desk Agent / Guest Experience Host

Responsibilities

• Handle check-in and checkout for eco-boutique hotel guests
• Navigate guests through property — Tulum's eco-hotels are often multi-structure jungle properties
• Provide comprehensive local guidance — cenotes, restaurants, beach clubs, wellness retreats, Mayan ruins
• Handle all guest communications — WhatsApp, email, phone — many Tulum hotels communicate primarily via WhatsApp
• Coordinate with small hotel team on organic amenities and special setups
• Manage villa and cabana assignments
• Handle guest wellness inquiries — yoga schedules, cacao ceremonies, spa bookings

Requirements

• 2–3 years hospitality experience
• Excellent English — mandatory in Tulum
• Genuine knowledge of Tulum's wellness and nature offerings
• Warm, unhurried service manner aligned with Tulum's intentional atmosphere
• Comfort with non-corporate, boutique hotel working environment

Benefits

• IMSS, Aguinaldo, vacation + premium
• On-site accommodation — standard in Tulum
• Organic staff meals

Work environment

Eco-boutique hotel in Tulum's jungle or beach zone. The front desk in Tulum may be a bamboo reception desk under a palapa — the working environment is beautiful and informal compared to conventional hotels.

About the role

Guest guide in one of the world's most sought-after destinations. A Tulum eco-hotel guest arrives at a bamboo reception desk, a jaguar carving on the wall, the jungle visible through the open sides — and asks: "what should we do for the three days we're here?" The front desk agent who answers that question well — genuinely, specifically, from personal knowledge — has delivered the service that turns a good Tulum trip into a great one.