Front Desk Supervisor / Guest Experience Manager

Responsibilities

• Lead guest experience team at eco-luxury Tulum property
• Personally manage VIP and high-profile guest arrivals — Tulum regularly receives international celebrities
• Oversee pre-arrival guest journey — confirmation, welcome communication, arrival preparation
• Handle escalated guest concerns
• Manage room and villa inventory and allocation
• Coordinate with wellness, F&B, and activities teams on guest programming

Requirements

• 3–5 years hospitality experience with leadership in boutique or luxury context
• Excellent English
• Deep Tulum ecosystem knowledge — the best supervisor here knows the destination intimately
• Discretion with high-profile guests
• Wellness and eco-tourism fluency

Benefits

• IMSS, Aguinaldo, vacation + premium
• On-site accommodation
• Organic staff meals

Work environment

Eco-luxury hotel management in Tulum. The guest experience manager role in one of Tulum's leading properties is a prestigious boutique luxury management position.

About the role

Orchestrating the Tulum experience for the world's most discerning travelers. Tulum's best hotels receive guests who have traveled everywhere and chosen Tulum specifically for its unique combination of beauty, wellness, and culture. The supervisor who understands what those guests are seeking — and delivers it before they have to ask — is working at the frontier of experiential luxury hospitality.