Night Front Desk Agent

Responsibilities

• Staff front desk during overnight hours — midnight to 8am
• Handle late check-ins and early check-outs
• Respond to overnight guest calls and requests — noise complaints, maintenance issues, amenity requests
• Assist night auditor with check-in processing and guest inquiries
• Maintain front desk log of overnight incidents and requests
• Coordinate with overnight security and housekeeping on guest issues
• Prepare morning arrivals folder and briefing for day shift team

Requirements

• 1–2 years front desk or guest services experience
• English — functional to strong, essential overnight in Cancún
• Calm, reliable disposition — overnight guests have different needs than day guests
• Comfortable working independently with minimal supervision

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Overnight shift premium

Work environment

Hotel front desk overnight. The overnight shift has less traffic than the day shift but requires more self-direction — the agent is often the only front office staff on property and must handle whatever arises without escalating.

About the role

The reliable presence when everyone else has gone home. A guest who wakes at 2am with a room issue — broken air conditioning, a noise complaint, a lost key — needs the person at the front desk to be calm, competent, and actually able to solve the problem. The overnight agent who handles that call without drama — who says "I'll have maintenance there in 15 minutes" and then makes it happen — is doing exactly what the role requires.