Front Office Support Agent / Relief Agent

Responsibilities

• Provide front desk coverage across shifts — fill in for day, evening, and weekend gaps
• Handle check-ins and check-outs with the same standard as regular shift agents
• Support management with ad-hoc front office tasks — group arrivals, VIP setups, pre-arrival preparations
• Assist with training new front desk agents
• Cross-train in night audit procedures for maximum operational flexibility
• Cover for absent team members with reliable, consistent service delivery

Requirements

• 2–3 years front desk experience
• PMS software confidence — comfortable in any shift scenario
• Excellent English
• Flexibility and professional reliability — the relief role requires working varied schedules

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform

Work environment

Front office across all shifts in a CDMX hotel. The relief agent role suits a highly competent front desk professional who wants varied experience and cross-departmental exposure.

About the role

The reliable professional the hotel calls when they need someone good. Being the relief agent means the hotel trusts you enough to handle any shift, any situation, any guest. That trust is its own form of professional recognition.