Night Auditor

Responsibilities

• Perform end-of-day financial reconciliation — room revenue, F&B, activities, extras
• Balance all front desk and POS transactions from day and evening shifts
• Process late check-ins — Playa receives substantial European traffic connecting through Cancún airport with late arrivals
• Run nightly occupancy and revenue management reports
• Handle overnight guest requests and minor complaints
• Coordinate overnight security
• Prepare morning shift handover and arrival briefing

Requirements

• 2–3 years front desk or hotel accounting experience
• Hotel PMS software competency
• Numerical accuracy and billing precision
• English — strong, essential; French, Italian, or German an advantage given Playa's European market
• Reliable and self-directed overnight

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Overnight differential

Work environment

Hotel front desk and back office, overnight. Playa del Carmen's boutique scale means the night auditor often handles both the accounting function and the check-in desk simultaneously overnight.

About the role

The quiet efficiency at midnight in the Riviera Maya. A European couple landing in Cancún at 10pm, transferring to Playa, and arriving at their boutique hotel after midnight — exhausted, excited, and having traveled for 14 hours — gets their key smoothly, gets their cenote recommendation for the morning, and goes to bed. The night auditor who made that arrival effortless never made the news. That's how it's supposed to work.