Housekeeping Supervisor / Floor Supervisor

Responsibilities

• Supervise team of 15–25 room attendants across assigned floors or zones
• Inspect completed rooms before releasing to front desk — verify cleanliness, linen quality, amenity restocking, and damage reporting
• Assign daily room lists to attendants based on occupancy, priority check-ins, and VIP requirements
• Conduct room attendant training — cleaning standards, chemical safety, linen handling, guest privacy
• Report maintenance needs identified during room inspections to engineering
• Manage room attendant productivity — track rooms completed per shift and address shortfalls
• Coordinate with front desk on rush rooms, early check-ins, and VIP arrivals
• Conduct regular quality audits and coach team members on standard deviations
• Handle guest complaints related to housekeeping and resolve promptly

Requirements

• 3–5 years hotel housekeeping experience, including at least 1 year in a supervisory or lead capacity
• Deep knowledge of resort housekeeping standards — linen, chemical handling, room presentation
• Leadership ability — the supervisor sets the tone for the entire team's standard
• Organizational skill for managing large team assignments in high-volume resort
• Clear communication in Spanish; basic English useful for guest complaint handling

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Supervisory salary premium

Work environment

Large all-inclusive resort housekeeping department in Cancún. Managing 20+ room attendants across hundreds of rooms in a high-occupancy resort is a significant operational leadership role.

About the role

The standard-setter behind every clean room. In a 400-room Cancún resort, the floor supervisor's inspection is the last quality check before a guest opens their door. Every room that passes inspection reflects their standard. Every room that doesn't get caught before the guest arrives — and gets fixed — is a problem they prevented. That role — setting and maintaining the standard at scale — is the specific value of the housekeeping supervisor.