Housekeeping Supervisor / Floor Supervisor

Responsibilities

• Supervise team of 10–18 room attendants across floors
• Inspect completed rooms before release to front desk
• Assign daily room lists based on occupancy and priority check-ins
• Train attendants on Guadalajara hotel housekeeping standards
• Coordinate with front desk on rush rooms and VIP arrivals
• Manage attendant productivity and address performance constructively
• Report maintenance findings to engineering
• Handle guest housekeeping complaints and resolve

Requirements

• 3–4 years hotel housekeeping experience including supervisory capacity
• Leadership ability for team management in business hotel context
• Organizational skill for daily room assignment
• Basic English for corporate guest complaint handling

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Supervisory premium

Work environment

Business hotel housekeeping supervision in Guadalajara. Convention periods create high-volume peaks — the supervisor who manages team performance through convention week occupancy earns their management credibility.

About the role

The consistency behind the corporate hotel standard. A Guadalajara business traveler who stays at the same hotel on every visit to the city — who knows their room will always be clean, the bed always correctly made, the minibar always stocked — is experiencing a housekeeping supervisor's consistent management work. That predictability is the professional standard the corporate hotel market is built on.