Housekeeping Supervisor — Colonial Hotel

Responsibilities

• Supervise small housekeeping team (4–12 attendants) in colonial boutique property
• Conduct personal room inspections for all rooms — Mérida boutique scale allows hands-on supervision
• Apply appropriate care standards for heritage surfaces — Talavera tile, carved stone floors, wooden furnishings
• Train attendants on colonial property cleaning protocols and Yucatán-specific amenity handling
• Coordinate with front desk on guest preferences and VIP arrivals
• Manage linen and Yucatán amenity inventory
• Handle guest housekeeping complaints directly
• Manage room attendant productivity in tropical heat conditions

Requirements

• 2–4 years hotel housekeeping experience including supervisory capacity
• Knowledge of heritage surface care appropriate to Mérida colonial properties
• Hands-on leadership for small team management
• Basic English for international boutique guest market

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Supervisory premium

Work environment

Colonial boutique hotel in Mérida. Managing housekeeping in a restored henequen-era mansion — with Talavera tile, stone courtyards, and ceiling fans — is a distinctive supervisory environment.

About the role

The caretaking leader of a heritage property. A Mérida colonial hotel housekeeping supervisor who trains their team to handle the handmade tile floors correctly, to dust the hand-painted furniture without scratching it, to open the courtyard shutters so the afternoon light falls exactly right — is building a standard that respects the building's 150-year history. That care is part of what makes Mérida's boutique hotels worth visiting.