Executive Housekeeper — Mid-Scale Hotel

Responsibilities

• Manage entire housekeeping department — room attendants, linen room, laundry coordination, public area cleaning
• Develop and enforce housekeeping standards across all functions
• Manage department scheduling, staffing levels, and performance
• Control housekeeping department budget — linen replacement, amenity costs, chemical supplies
• Conduct regular department audits and training programs
• Coordinate with all hotel departments on housekeeping service delivery
• Handle complex guest complaints and quality escalations
• Report to hotel general manager on department performance

Requirements

• 5+ years hotel housekeeping experience including 2+ years in supervisory management
• Department-level leadership and organizational capability
• Budget management and cost-control understanding
• Strong Spanish; English useful for management meetings and international brand standards
• Professional leadership approach appropriate to department head role

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Department head salary

Work environment

Housekeeping department management in a CDMX business hotel. The executive housekeeper is the most senior operational role in the housekeeping function — accountable for the entire department's performance.

About the role

The architect of the clean hotel. The executive housekeeper who builds a team culture where every attendant takes pride in their rooms, where inspections are thorough and coaching is constructive, where the linen room runs like clockwork — has built a department that is the hotel's invisible operational foundation. When housekeeping works, everything works.