Housekeeping Supervisor / Floor Supervisor

Responsibilities

• Supervise assigned team of room attendants across floors or zones
• Inspect completed rooms before release to front desk — linen quality, cleanliness, amenity restock, damage check
• Assign daily room lists based on occupancy, priority check-ins, and VIP requirements
• Train room attendants on CDMX hotel housekeeping standards
• Coordinate with front desk on rush rooms, VIP arrivals, and early check-in requests
• Manage attendant productivity and address shortfalls
• Report maintenance findings to engineering department
• Handle guest housekeeping complaints and resolve without escalation where possible
• Conduct quality audits and provide coaching on standard deviations

Requirements

• 3–5 years hotel housekeeping experience, at least 1 year supervisory
• Knowledge of CDMX hotel housekeeping standards — business hotel and boutique contexts differ
• Leadership ability for team management in multi-story urban hotel environment
• Organizational skill for complex daily room assignment
• Basic English useful for VIP guest handling in Polanco and business hotel context

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Supervisory premium
• Transport subsidy

Work environment

Hotel housekeeping supervision in Mexico City. CDMX's year-round hotel occupancy means consistent, stable employment for competent supervisors — the role is in demand across the city's large hotel inventory.

About the role

The quality anchor of a high-occupancy urban hotel. In a CDMX business hotel with 200+ rooms and a team of 20 attendants, the floor supervisor who runs tight, consistent inspections — who catches the missed shower corner and the unrestocked minibar before the guest walks in — is providing a service the hotel's reputation depends on every single day.