Housekeeping Supervisor / Floor Supervisor

Responsibilities

• Supervise team of 10–18 room attendants across floors or zones
• Inspect completed rooms before release to front desk
• Assign daily room lists based on occupancy and priority
• Train attendants on Playa hotel housekeeping standards
• Coordinate with front desk on rush rooms and VIP arrivals
• Manage attendant productivity and address performance
• Report maintenance findings
• Handle guest housekeeping complaints and resolve

Requirements

• 3–4 years hotel housekeeping experience including supervisory capacity
• Leadership ability for team management
• Knowledge of Riviera Maya hotel housekeeping standards
• Organizational skill for daily room assignment
• Basic English for guest complaint handling

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Supervisory premium

Work environment

Hotel housekeeping supervision in Playa del Carmen. The Riviera Maya's strong year-round occupancy provides stable supervisory employment.

About the role

The quality bridge between effort and experience. In a Playa boutique hotel, the floor supervisor who runs thorough inspections and gives clear, respectful coaching — who builds a team that takes pride in clean, beautifully presented rooms — is creating the housekeeping culture that turns a good hotel into a repeat-guest hotel.