Housekeeping Supervisor — Boutique Hotel / Hacienda

Responsibilities

• Supervise housekeeping team (4–14 attendants) in SMA boutique hotel or hacienda
• Conduct personal room inspections — colonial property and artisan furnishing care is part of the quality standard
• Manage wedding weekend housekeeping operations — bridal suite preparation, group arrival coordination, peak turnovers
• Train attendants on SMA boutique standards — Talavera tile care, iron furnishing handling, artisan amenity protocols
• Coordinate with front desk on repeat North American guest housekeeping preferences
• Manage linen, local amenity, and special occasion supply inventory
• Handle guest housekeeping complaints directly and professionally
• Coordinate with wedding coordinator on event room setups

Requirements

• 3–4 years hotel housekeeping experience including supervisory capacity
• Familiarity with colonial property care and boutique presentation standards
• Leadership appropriate to small-team management with high-expectation guests
• English competency — SMA supervisors interact with North American management and guests more than most Mexican hotel markets

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals, uniform
• Supervisory premium
• Wedding season premium

Work environment

Boutique hotel or hacienda housekeeping in San Miguel de Allende. Managing a team in a colonial property with rooftop Parroquia views, bougainvillea courtyards, and wedding-weekend peaks is one of the most characterful supervisory roles in Mexican hospitality.

About the role

The quality architect of the San Miguel stay. A guest who has traveled from New York or Chicago to spend four nights in a San Miguel hacienda has carried significant expectations across borders. The housekeeping supervisor who ensures every room meets those expectations — who manages the team, inspects every room, handles the bridal suite personally — is the person whose work either confirms or disappoints that investment. Getting it right, every time, is the entire job.