MICE & Group Sales Manager

Responsibilities

• Develop and manage the MICE (Meetings, Incentives, Conferences, Events) group sales pipeline for a CDMX five-star or convention hotel: prospect corporate meeting planners, professional congress organizers (PCOs), association meeting secretariats, and incentive houses that bring groups to Mexico City
• Manage the pharmaceutical and medical conference market: CDMX hosts significant national and international medical and pharmaceutical conferences through organizations including the Asociación Mexicana de Médicos Especialistas — the MICE manager develops relationships with the PCOs who manage these events and positions the hotel as the congress hotel of choice
• Develop the international association market: CDMX's UNESCO, WHO, and PAHO regional office presence generates international association meeting demand — the MICE manager pursues international meeting bureau leads and positions CDMX's hotel capacity to international association decision makers
• Coordinate the group sales process through the tentative-to-definite pipeline: respond to RFPs within 24 hours, present proposals with meeting space floorplans, AV specifications, and F&B menu options, negotiate contract terms, and manage the group through to definite with signed contract and initial deposit
• Manage the CDMX luxury domestic group market: quinceañera season (November–June), domestic corporate dinners, and premium private events are secondary revenue streams managed through the group sales function
• Represent the hotel at IBTM Americas, Cvent CONNECT, and SITE Global Conference for international MICE market development

Requirements

• MICE or group sales management experience; five-star hotel or convention center preferred
• English and Spanish bilingual; additional language preferred for international association market
• Professional congress organizer (PCO) and incentive house market knowledge
• MICE proposal preparation and contract negotiation
• International association market development competency

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport subsidy MXN 650/month
• Staff meals
• Group revenue commission
• Trade show travel budget
• Career advancement to Director of MICE Sales and Director of Sales and Marketing

Work environment

MICE and group sales manager at a CDMX five-star hotel. Corporate meeting, international association, and pharmaceutical conference market development in Latin America's most active meetings and events destination.

About the role

The CDMX MICE sales manager who responds to an international pharmaceutical conference RFP at 11pm on a Thursday — who submits the proposal at 8am Friday with a personalized cover letter, the hotel's biosafety credentials specifically relevant to the pharmaceutical association, a proposed room block allocation by session date, and a tailored F&B menu proposal featuring the chef's Mexican cuisine showcase dinner — who wins the contract against 4 competing hotels — has done the responsive, detail-specific work that the professional congress organizer who submitted the RFP remembers. The PCO books where their RFPs are answered with intelligence and speed. The MICE manager who consistently delivers both gets on the PCO's short list for every Mexico City bid.